Last updated: March 2026

Refund & Cancellation Policy

Summary: Audits are non-refundable once run. Subscriptions can be cancelled before the next billing cycle. The current billing period is non-refundable once an audit has been performed.

1. Digital Service — No Refund After Delivery

UnlockMerchantCenter.com provides an automated digital audit service. When you run a store audit, the results are delivered instantly and automatically. Because the service has been fully rendered at that point, all sales are final once an audit has been performed.

This applies to both one-time audits and the first audit performed within any subscription billing period. By subscribing and initiating an audit, you expressly acknowledge that you are receiving a digital service with immediate delivery and waive any right of withdrawal that may otherwise apply.

2. Subscription Cancellation

You can cancel your subscription at any time. To cancel:

Go to your Dashboard
Click "Manage Billing" to open the Stripe billing portal
Select "Cancel plan"

Cancellation takes effect at the end of your current billing period. You retain full access to the Service until that date. You will not be charged again after cancellation.

3. Refund Eligibility

✅

You subscribed but have not yet run any audit in the current period

❌

You ran one or more audits in the current billing period

The billing period is non-refundable as the service has been delivered.

✅

Duplicate charge (same plan charged twice)

✅

Technical failure where no report was generated

If a scan failed entirely and no report was produced, we will refund or credit.

4. Chargebacks

If you initiate a chargeback with your bank without first contacting us, your account will be suspended immediately pending resolution. We maintain detailed records of all audit activity. Frivolous chargebacks for delivered services may be disputed with supporting evidence.

5. How to Request a Refund

If you believe you qualify for a refund under section 3, email support@unlockmerchantcenter.com with:

Your registered email address
The date of the charge
The reason for the refund request

We will respond within 2 business days. Approved refunds are processed through Stripe and typically appear within 5–10 business days.

6. Contact

Questions about billing or this policy? Contact us here or email support@unlockmerchantcenter.com.